HOW LONG DO I HAVE TO RETURN AN ITEM?
All returns must be sent back within 14 days of receiving your parcel.
HOW LONG IS DELIVERY?
Australian orders are shipped via express post for next day delivery to metro areas. Delivery will take an extra day to Western Australia and South Australia. International orders will take between 1-3 weeks. International express orders will take approximately 3-5 business days (this option is available when checking out).
WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?
We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders, Australia Post will leave a card which you just need to take to the nominated Australia Post branch to pick up your parcel. Australia Post are now offering the parcel locker service, where if you’re not at home and want to collect your parcel from a more convenient location 24 hours a day, you are able to send your parcel to a parcel locker. There are over 100 parcel locker locations nationally – find your closest location here Auspost.com.au For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature
EXPRESS SHIPPING AUSTRALIA WIDE / FAST SHIPPING INTERNATIONALLY
Please be aware if you are ordering internationally there may be delays and hold ups in customs this time of year and this is out of our control. We offer EXPRESS shipping Australia wide! Shipping is only AU$4.90 on Australian orders. Express shipping means your parcel will arrive to you approximately 1-3 business days after receiving your dispatch notification! (This will include your tracking number) We also offer FREE shipping on all international orders over AU$100. This can take approximately 1-3 weeks, however we also love to provide an express shipping option for our international customers. This will take approximately 3-5 working days, excluding weekends. (Costs vary depending on location and weight). Once your parcel has left our warehouse, it is the property of Australia post, however if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Shipping address Please ensure that the postal address provided at checkout is your correct address as we take no responsibility if you do not receive your item due to providing us with an incorrect address..